Frequently Asked Questions

We do have lockers available for all-day rental, located near our restrooms. Wet‘n’Wild Toronto is not responsible for lost, damaged, or stolen items. 

We have three locker sizes to choose from: 

• Standard | $15.00 
• Large | $20.00 
• Jumbo | $25.00 

* Please note Wet’n’Wild Toronto has Cash-to-Card kiosks available throughout the park. 

Wet’n’Wild Toronto does not offer towel rental. In the event you forgot your towel, they are available to purchase at our Beach Shop retail store. 

Outside food and beverages are not permitted inside Wet’n’Wild Toronto, except for water in a sealed plastic bottle or personal refillable bottle. Glass containers are strictly prohibited. Guests may use the limited picnic tables located beside the parking lot, provided there is no glass, alcohol, or barbecuing. Grills, open flames, and unauthorized parties or events are not permitted on the property. 

Guests may bring medically necessary food items into the park, including allergy-safe meals, baby formula, or food required for medical conditions. If you have specific dietary needs or concerns, please contact our Guest Services team at [email protected]. 

Proper bathing attire is required to participate in all attractions. Wet‘n’Wild Toronto welcomes guests from all cultural backgrounds and is committed to accommodating all guests while complying with applicable safety laws and regulations. Please review the park’s Code of Conduct for more information regarding appropriate attire. 

Please review the park’s Code of Conduct for more information regarding services animals. 

Please review the park’s Code of Conduct for more information regarding entry and re-entry into the waterpark. 

Children 2 years of age and under can enter Wet’n’Wild Toronto without an admission ticket. Guests may be asked to present identification for age verification. Admission tickets are required for all guests aged 3 and older. 

Parents or guardians are responsible for supervising minors at all times. Please review the park’s Code of Conduct for more information regarding the supervision of children and chaperone policy. 

We recommend choosing a designated meeting spot and time with your group in case you become separated. If that happens, please visit Guest Services, located near the lockers, for assistance. Please be advised that parents or guardians are responsible for supervising minors at all times. Please review the park’s Code of Conduct for more information regarding the supervision of children and chaperone policy. 

Please review the park’s Code of Conduct for more information regarding Wet’n’Wild Toronto’s Smoking Policy. 

A rainy day is a great time to enjoy a day at the waterpark with less people around. Wet’n’Wild Toronto remains open during periods of rain; however, operations will be temporarily suspended if there are electrical storms or other severe weather conditions in the area. Attractions will re-open as soon as conditions permit. 

All Wet‘n’Wild Toronto waterpark attractions are subject to temporary downtime for routine maintenance, safety checks, repairs, and poor weather conditions in the surrounding designated area, as we prioritize guest safety and the integrity of our attractions. 

Wet’n’Wild Toronto reserves the right to rotate attractions so that guests are able to enjoy a variety of rides throughout the day or close the waterpark due to weather conditions. 

Please be advised that no refunds or rainchecks will be issued. 

All Wet‘n’Wild Toronto waterpark attractions are subject to temporary downtime for routine maintenance, safety checks, repairs, and poor weather conditions in the surrounding designated area, as we prioritize guest safety and the integrity of our attractions. 

Wet’n’Wild Toronto reserves the right to rotate attractions so that guests are able to enjoy a variety of rides throughout the day or close the waterpark due to weather conditions. 

Please be advised that no refunds or rainchecks will be issued. 

Line jumping, regardless of the reason, is not permitted at Wet’n’Wild Toronto and may result in ejection from the park, without refund. Line jumping is defined as:  

1. Cutting in front of guests already waiting in line.
2. Leaving a line and then attempting to re-enter at the same point, which includes but not limited to using the restroom or purchasing food or drink.
3. Holding a place in line for someone who did not join the line with you. 

While cabana rentals do not include a dedicated Food & Beverage Server, each cabana is equipped with a unique QR Code located on the napkin dispenser inside your cabana. Simply scan the QR Code to access our Fan Food platform, select “Delivery,” place your order, and a Food & Beverage Attendant will deliver your items directly to your cabana when your order it ready. 

For the safety of all guests, only the following flotation devices are permitted within the park: life vests, life jackets, and personal flotation devices that are approved by the Canadian Coast Guard, Transport Canada, or Fisheries and Oceans Canada. Please note that all personal flotation devices must include buckles and may not be inflatable. All personal flotation devices that do not meet these requirements will not be permitted into the park. 

In accordance with the Ontario Ministry of Health and Long-Term Care regulations, children under the age of 10 are required to always wear an approved life jacket or personal floatation device while in Class A Pools (Coconut Cove Pool and Muskoka Soakah Lazy River) and Wave Action Pools (Big Surf Wave Pool). These individuals must also be accompanied by a Designated Companion* who always remains within arm’s reach. 

Wet’n’Wild Toronto provides a limited number of approved life jackets on a first-come, first-served basis. To ensure availability, we recommend that guests bring their own personal flotation devices, so long as it meets the requirements and is approved by the agencies noted above. 

* A Designated Companion refers to an individual who is responsible for supervising and assisting another guest, typically a child or someone with specific needs, while accessing rides, attractions, or facilities. Their primary role is to ensure the safety and compliance with the rules and regulations of Wet‘n’Wild Toronto. The Designated Companion must meet the following criteria: be a minimum height of 48 inches (122 centimetres), be a minimum of 16 years of age, and possess the physical and cognitive ability to provide adequate support and supervision. 

For the safety of all guests, only the following flotation devices are permitted within the park: life vests, life jackets, and personal flotation devices that are approved by the Canadian Coast Guard, Transport Canada, or Fisheries and Oceans Canada. Please note that all personal flotation devices must include buckles and may not be inflatable. All personal flotation devices that do not meet these requirements will not be permitted into the park. 

In accordance with the Ontario Ministry of Health and Long-Term Care regulations, children under the age of 10 are required to always wear an approved life jacket or personal floatation device while in Class A Pools (Coconut Cove Pool and Muskoka Soakah Lazy River) and Wave Action Pools (Big Surf Wave Pool). These individuals must also be accompanied by a Designated Companion* who always remains within arm’s reach. 

Wet’n’Wild Toronto provides a limited number of approved life jackets on a first-come, first-served basis. To ensure availability, we recommend that guests bring their own personal flotation devices, so long as it meets the requirements and is approved by the agencies noted above. 

* A Designated Companion refers to an individual who is responsible for supervising and assisting another guest, typically a child or someone with specific needs, while accessing rides, attractions, or facilities. Their primary role is to ensure the safety and compliance with the rules and regulations of Wet‘n’Wild Toronto. The Designated Companion must meet the following criteria: be a minimum height of 48 inches (122 centimetres), be a minimum of 16 years of age, and possess the physical and cognitive ability to provide adequate support and supervision. 

The safety of all our guests is our number one priority. In addition to height requirements, some of our attractions have industry-regulated weight restrictions determined by the slide’s manufacturer. For more details, please see the individual attraction pages and posted safety signage. 

A scale is available at Guest Services for guests who wish to self-verify their weight before approaching a slide. 

Wet’n’Wild Toronto follows a strict alcohol policy to ensure the safety and enjoyment of all guests. Please review the park’s Code of Conduct for complete details regarding our alcohol policy. 

For the safety and well-being of all our guests, individuals who are pregnant are welcome to enjoy select attractions designed for a more relaxed experience. These include the Coconut Cove Pool and Muskoka Soakah Lazy River. We encourage expectant guests to prioritize their health and consult with a healthcare provider before participating in any water activities. 

Please email us at [email protected] for assistance on obtaining your confirmation email. 

Wet’n’Wild Toronto does not have a Grounds Admission Ticket discount. All guests must have a valid admission ticket to enter the premises. 

Admission Tickets and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete at the Front Gate, online through our website, or other retail outlets. This includes no refunds for weather related events. 

Unprocessed Season Passes (those still in e-ticket or voucher form which have not been exchanged for an ID card) may be transferred to another individual. All Season Passes, processed or unprocessed, expire without value on September 13, 2026, unless renewed for the next season. Season Passes are valid any regular operating day. Please check calendar for operating schedule. Operating Calendar and Hours are subject to change. 

Guests can apply the full value of their General Admission Single Day Ticket towards the purchase of a Season Pass. Visit our Ticket Booth at Front Gate for more details during your visit. 

*Please note, upgrades must be completed on the same day as your visit. 

Wet’n’Wild Toronto offers the following discounts on General Admission Single Day Tickets: 

• Child Discount | For guests 48 inches tall and under
• Senior Discount | For guests 60 years of age and older 
• Military Discount | Available with valid military identification 

Appropriate government-issued identification is required to receive any applicable discount. 

Two Reasons that frequently occur that may cause an error at Checkout: 

1. The name and billing address provided must match exactly with the name and address on your credit card statement. If you continue to experience problems, please contact your credit card issuer for assistance, or try another credit card.
2. The acetify error (592) means that even though funds may be available there was something wrong in the data match up. So, if the postal code, address, etc. did not match the bank’s information it blocks the order since it is deemed as a potential fraudulent order. The bank gets the initial check to make sure money is available (so it gets debited) but the bank will reverse it once the processor completes their settlement files noting the charge was blocked. If you call the bank the same day, the bank will see it as a charge because it hasn’t been officially settled yet. Unfortunately, this can take 5-7 days for all that to get around and the bank’s system updates. 

When you reach out to the bank, please explain it was flagged as a potential fraud and work with your bank to make sure they know the correct account information to use in the future. Please do not purchase anything else in the store until the charge is cleared and we have the correct account information to use. 

Season Passes are now digital! Say goodbye to EZ Bands and hello to the convenience of having your Season Pass right on your smartphone, easily accessible through Apple or Google Wallet.  

With your Season Pass now digitalized, it is easier for you to come through the gate at Wet’n’Wild Toronto, get access to friend tickets & in-park discounts AND load money on your pass by creating an EZPay account!  

Once you digitally process your Season Pass, you are good to head straight through the turnstiles! No need to visit the Season Pass Office!  

Here’s what you’ll need to begin digitally processing your Season Pass:  

• A smartphone that can take a headshot photo of each person receiving a Season Pass  
• RENEWAL Season Passes: EZ Band Number and Last Name  
• NEW Season Passes: Certificate Number and Last Name  
• The person using each Season Pass needs to be nearby so you can take their picture  
• Access to your email account to receive the digital Season Pass when you are  

Click Here to process your Season Pass digitally. 

Yes, you can purchase a Season Pass for someone as a gift.   

If you wish to keep the gift as a surprise until a specific date, you can purchase the Season Pass under your email address but use the recipient’s first and last name in the order details. The confirmation will be sent to the email associated with the transaction. After receiving the confirmation, you can distribute the Season Pass on a later date so that the recipient can process their Season Pass digitally. 

Click Here to process your Season Pass digitally. 

An email address is required to track a Season Pass in case it is lost. If your child does not have their own email, you may use a guardian’s email address instead. This helps ensure the Season Pass can be quickly and easily retrieved if needed. 

Here’s a step-by-step guide to using your Wet’n’Wild Toronto Gold or Platinum Pass at Village Vacances Valcartier or Calypso:  

Digitally Process Your Gold or Platinum Pass  

• Your Season Pass must be digitally processed through the Wet’n’Wild Toronto website. Click Here to process your pass. 
• Season Pass benefits are only valid at Wet’n’Wild Toronto and cannot be redeemed at any other parks. 
• Only Gold or Platinum Passholders receive admission to the outdoor waterparks at Calypso and Village Vacances Valcartier. 

Activate Your Pass by Visiting Wet’n’Wild Toronto 

• Prior to your first visit to Calypso or Village Vacances Valcartier, you must activate your pass by making a visit to Wet’n’Wild Toronto.   

Visit Village Vacances Valcartier or Calypso  

• To Visit Calypso: Head straight to the entry turnstiles, show them your digital Wet’n’Wild Gold or Platinum Pass to scan and enter the park. No need to visit any ticket window. 
• To Visit Valcartier: When you arrive at Valcartier, head to the ticket windows. Show the admission team your digital Season Pass from Wet’n’Wild Toronto and a complimentary admission voucher will be provided to enter Village Vacances Valcartier’s outdoor waterpark. 

Reminder: 

• You can use your Wet’n’Wild Toronto Season Pass to visit Village Vacances Valcartier or Calypso outdoor waterparks as many times as you like throughout the season. 
• Season Pass benefits are only valid at your home park and do not transfer to sister parks. This includes all-season parking, in-park discounts, drink plans, etc. 

Here’s a step-by-step guide to using your Village Vacances Valcartier or Calypso Season Pass at Wet’n’Wild Toronto:  

Digitally Process Your Season Pass  

• Your Season Pass must be digitally processed through your home park’s website. 
• Your “home park” is the park where your pass was purchased. 
• Season Pass benefits are only valid at your home park. Calypso and Village Vacances Valcartier benefits cannot be redeemed at Wet’n’Wild Toronto. 

Activate Your Pass by Visiting Your Home Park 

• Prior to your first visit to Wet’n’Wild Toronto, you must activate your pass by making a visit to your home park. 

Visit Wet’n’Wild Toronto 

• Calypso Passholders: When you arrive at Wet’n’Wild Toronto, head straight to the entry turnstiles, show them your digital Calypso Pass to scan and enter the park. No need to visit any ticket window. 
• Valcartier Passholders: When you arrive at Wet’n’Wild Toronto, head to the ticket windows. Show the admission team your digital Season Pass from Village Vacances Valcartier and a complimentary admission voucher will be provided to enter Wet’n’Wild Toronto. 

Reminder: 

• You can use your Village Vacances Valcartier or Calypso Season Pass to visit Wet’n’Wild Toronto as many times as you like throughout the season. 
• Season Pass benefits are only valid at your home park and do not transfer to sister parks. This includes all-season parking, in-park discounts, drink plans, etc. 

You can use your 10% discount at any food and beverage location in the park. Please note that the discount does not apply to Subway, alcoholic beverages, $2 fountain drinks, ICEE cups, or popcorn buckets. 

How to Redeem Your Bring-A-Friend Ticket: 

1. Your Season Pass must be digitally processed through the Wet’n’Wild Toronto website. Click Here to process your pass. 
2. When you arrive at the Front Gate, let the Admissions Attendant scanning your Season Pass know that you’d like to redeem your Bring-A-Friend ticket. 
3. The Attendant will apply the Bring-A-Friend ticket, and both of you will be welcomed into the waterpark. 

How to Access the $2 All-Season Fountain Drinks: 

1. Your Season Pass must be digitally processed through the Wet’n’Wild Toronto website. Click Here to process your pass. 
2. When ordering at any food and beverage location, show your Platinum Pass to the attendant. They will scan it so you can receive your $2 fountain drink. 

You can check your benefits or balance on your EZ-Band anytime using a mobile device or computer. Here’s how:  

1. Visit www.wetnwildtoronto.com/season-pass/mypass.  
2. Enter the code printed inside your band, located on the back of the EZ logo. If the number is hard to read, try holding it under bright light or sunlight.  

Remember, your benefits are like digital coupons that are loaded onto your EZ-Band when you process your Season Pass. It’s up to you to redeem and use these coupons before they expire. 

An EZ-Band is a stretchy fabric bracelet with a built-in chip that stores a guest’s Season Pass information, making park entry quick and easy. Each band is linked to a specific person with their name and photo, which appears every time the band is used. It’s important that each guest wears their own band. For convenience, there’s a space inside the band to write the passholder’s name. 

EZ-Bands were included with Season Passes through the 2023 season, but guests can still purchase one for an additional fee at the Ticket Windows located at Front Gates. 

Yes, EZ-Bands are designed to be worn at all times. They are water-resistant, can get wet, and will dry quickly without being damaged by water. 

You can add money to your EZ-Band easily from any mobile device or computer using a credit card or at the park with either a credit card or cash. Here’s how:  

1. Visit www.wetnwildtoronto.com/season-pass/mypass.  
2. Enter the code printed inside your band, located on the back of the EZ logo. If you have trouble reading the number, hold it under bright light or sunlight for better visibility.  
3. Once logged in, click on “ADD Money” and select the amount you’d like to load, in increments of $5. 

Your Season Pass number is located on the inside of your EZ-Band®. You will see a unique six-character code with numbers and letters that you can enter to review your personal benefit package on your MyPass account. 

EZ-Bands are no longer standard with season passes, as all passes are now processed digitally and accessible directly on your mobile device for convenience. However, if you’d like to have an EZ-Band, you can still purchase one for an additional fee at our Front Gates.

Click Here to process your season pass digitally.

If you still have a balance on your EZ-Band at the end of the 2025 season, don’t worry! Any money loaded onto your band will automatically roll over to your 2026 Season Pass when it is renewed. Please be advised that you have two seasons to use your stored value.  

Please note that, like gift cards, refunds are not available for money loaded onto your EZ-Band; however, the balance can be transferred to another family member’s Season Pass if needed.  

If you have any questions or concerns, please feel free to reach out to Guest Services! 

In order to curtail the increase in fraudulent chargeback claims, we reserve the right to ask you to verify the credit card used to purchase your tickets. The last four digits on your ticket voucher will need to match your credit card.

MasterCard, Visa, and American Express cards are accepted with proper identification at all ticket booths, concession stands, and retail stores. Personal checks are not accepted. We also accept debit cards, Apple Pay, and tap-to-pay at our retail locations.

You can convert your cash to a MasterCard debit card, that’s good for all purchases (inside the waterpark and out). Simply visit one of the Cash-to-Card kiosks located at the waterpark.

If for any reason, you need to change your credit card information from the original card that you used to purchase, please follow these steps:

1. Please go to the URL below and log in with your email (the one used on the original purchase) and confirmation number. Please note that you can find your confirmation number on the email you received when signing up for the payment plan.
2. Once in the system, you can enter the new credit card information and if you owe a balance it will automatically charge what is past due, or you can opt to pay the balance early.

Click Here to change your credit card information.

Unfortunately, at this time, we do not offer fast track passes. We offer free wristbands at our Guest Services location so that our staff are aware that an individual may require additional assistance. 

Safety is our number one priority here at Wet’n’Wild Toronto. In addition to our highly trained Lifeguards, we have a dedicated First Aid Team who is on-site to support and assist guests who require medical attention. In the event you or a member of your group requires assistance, inform a member of our team so they can contact First Aid on your behalf. We also have a clearly marked First Aid station that guests can go to directly, during operating hours.  

Wet’n’Wild Toronto strives to make our waterpark both welcoming and accessible to all. Please review the park’s Code of Conduct for more information regarding accessibility. 

Guests with casts or braces will be prohibited from the rides where the device will not fit safely inside the riding vehicle, if it presents a hazard to the guest, or where it is prohibited by the ride’s manufacturer. Casts or braces that restrict full arm and/or leg movement are restricted from most attractions at Wet’n’Wild Toronto. 

Yes! Wet’n’Wild Toronto is proud to support the “Give Kids The World” Village by providing tickets for families.

Visit our Donations page to learn more and how Wet’n’Wild Toronto supports the “Give Kids The World” Village.

For more information about Give Kids The World Village, click here to visit their website.

We love working with content creators who share our passion for fun and family-friendly experiences! All collaboration and ticket requests must be submitted through our Content Creator page for consideration.

Visit our Content Creator page to learn more about eligibility and how to apply.

Groups with members bringing their own vehicle can park anywhere in the main parking lot for $25.00 (tax included) per vehicle. Alternatively, parking can be purchased in advance as a group. Additionally, buses can park in the main lot at no additional charge and will be guided to their designated parking area by one of our parking attendants.

Guests may exit and re-enter the waterpark with valid admission. Please ensure that you receive a stamp at the exit gate if you wish to re-enter the waterpark. Kindly note that all guests will have their bags searched upon re-entry for security purposes.

A rainy day is a great time to enjoy a day at the waterpark with less people around. Wet’n’Wild Toronto remains open during periods of rain; however, operations will be temporarily suspended if there are electrical storms or other severe weather conditions in the area. Attractions will re-open as soon as conditions permit. Wet’n’Wild Toronto, reserves the right to rotate attractions so that guests are able to enjoy every ride throughout the day or close the waterpark due to weather conditions.

For catered events, we require a guaranteed meal number (number of individuals enjoying the meal) 7 days prior to your event. 

Please let one of our Group Sales Representatives know and our team will do our best to accommodate your special dietary restrictions.

Groups can check in at the Will Call window located on the far left side of the ticket booth, where one of our Group Sales Representatives will be informed of your arrival.

If your group has chosen the Catered Meal option, a pavilion will be reserved exclusively for your group!

Meal Vouchers can be used at the Island Food Court & Pizza Pizza locations!

Once your order has been purchased, Tickets and Meal Vouchers can be accessed via email! You can present the barcodes using your phone or a printed copy!

Unfortunately, outside food and drinks are not permitted inside our waterpark. You are welcome to access our free first come first serve picnic tables located by our parking lot outside the waterpark. Please note that for the safety and comfort of all guests, barbecues, grills, and any other cooking equipment are strictly prohibited on park property

Tickets and Meal Vouchers can be used any day in the 2025 Summer Operating Season. Therefore, if you cannot visit on the original date that you wanted, you do not have to worry. Your Tickets and Meal Vouchers will still be valid any other day of our 2025 Summer Operating Season. 

Please reach out to us at [email protected] as soon as you can if you require a date change. One of our Group Sales Representatives will help to accommodate any changes!

Unfortunately, we have very limited circumstances where we allow outside food and drink into the waterpark.   

We do allow for re-entry into the waterpark, so if you wish to bring the lunches and keep them in your mode of transportation, the group can exit the waterpark for lunch and then reenter when you are finished (please just make sure to request the stamp upon your exit at the turnstile). Groups are welcome to access our free first come first serve picnic tables located by our parking lot outside the waterpark.

We do offer our Boxed Lunch option for our Youth & Camp Group! 

The best way to reserve a space within our waterpark is by purchasing our Boxed Lunch option. There are lots of picnic tables and umbrellas in and around the waterpark that are available on a first come, first serve basis.

We offer life jackets at the waterpark. For the safety of our guests, the following flotation devices are permitted. 

• Canadian Coast Guard Approved, Transport Canada Approved or Fisheries and Ocean Canada Approved Flotation Devices: 
  • Life Vests & Life Jackets 
  • Baby Floats 

Please be advised that according to the Ontario Ministry of Health and Long-term Care, every child under 10 years of age must wear a personal flotation device and must be within arm’s reach of designated person who is 16 years of age or older, at all times, in Class A Pools ( Coconut Cove & Muskoka Soakah) and Wave Action Pool (Big Surf). Wet’n’Wild Toronto recommends that guests bring their own floatation devices. All floatation devices must have a buckle and cannot be inflatable by nature.

Celebration Packages will be available for purchase in late spring of 2026. Once reservations open, you’ll be able to view package details, choose your preferred date, and complete your booking online. Be sure to check back closer to the season for pricing and availability updates.

The number of Celebration Package is limited each day. If you do not see availability for the date you are interested in please email [email protected].

Tickets can be scanned directly from your phone. You will either require data on your phone to retrieve the confirmation email at the waterpark or you can save the tickets to your phone in advance. Alternatively, you can print the tickets prior to visiting the waterpark.

Check in at Guest Services inside the waterpark when you arrive. The person that booked the package will be required to show identification. The group leader is responsible for distributing tickets to their guests prior to their arrival or ensuring that all guests enter the waterpark together at the turnstiles.

Yes, you can absolutely bring a dessert for the celebration! We recommend bringing cupcakes and donuts as they’re easier to serve and enjoy, making your experience more convenient. A friendly reminder that sharp objects, including knives, are not permitted inside the waterpark. Kindly be advised that Wet’n’Wild Toronto is unable to store desserts in a refrigerator or within any indoor facility. We are not responsible for any desserts brought to the park.

Helium balloons and party favours are permitted along with bags as long as they do not contain any prohibited items such food, candy, or drinks. Other decorations are prohibited. Due to safety reasons, we cannot allow guests into the waterpark to set up before we open.