Wet’n’Wild Toronto Waterpark
Accessibility Plan for Guests with Disabilities
Wet’n’Wild Toronto is committed to providing all guests with a SAFE, CLEAN, FUN experience. We believe in meeting the needs of people with disabilities in a timely manner, and will do so by limiting barriers to accessibility, where possible, in accordance with the Accessibility for Ontarians with Disabilities Act.
Support Persons:
We encourage any person with a disability to have a support person accompany them to the park. The guest with the disability purchases a day ticket or season’s pass the same as any other guest, online or at the front gate. Guests that present an ACCESS2 Card at any ticket sales windows can request a complimentary ticket for their support person. Support Persons must be 18 years of age or older to qualify, and only one complimentary caregiver ticket will be issued per regular ticket presented, per day.
Assistive Devices:
Guests with disabilities are welcome to bring their assistive devices into the park. Please note that we do not have assistive devices available on-site, due to the sheer volume of guests we serve. Assistive devices are not permitted on the slides or attractions where they may pose a safety concern.
Service Animals:
We welcome people with disabilities and their service animals. For the safety and comfort of all guests, only registered service animals that are clearly identifiable are permitted. Service animals are allowed within the common areas of our park that are open to the public. Service animals must be physically controlled on a leash or harness at all times. Due to the nature of our attractions, service animals must remain with a non-riding member of the guest’s party. Wet’n’Wild employees are not permitted to take control of service animals. Wet’n’Wild also reserves the right to ask that the animal be removed from the park if the service animal demonstrates aggressive actions toward our guests or employees. Limit one service animal per guest.
Slide/Water Support:
Wet’n’Wild Toronto must comply with safety requirements and other applicable guidelines outlined by TSSA (Technical Standards and Safety Authority) and slide manufacturers in order to ensure the safety of all patrons. All patrons must be able to enter and exit the slides independently without endangering the safety of themselves, other patrons or staff.
Wristbands:
Wet’n’Wild Toronto will issue wristbands to allow individuals with physical/cognitive impairments that are too tall for and exceed the height requirement, such as Minnow Falls, Yellow, and Purple on Bear Footin’ Bay, and the Structure at Wet’n’Wild Junior. It is also a way to have staff, specifically the dispatchers and lifeguards, made aware that there may be a communication barrier between themselves and the guest when explaining the rules of the slide. Wristbands may be obtained at the Guest Services office.
Priority Pass or Skip the Line Pass:
Wet’n’Wild Toronto does not provide escorts to skip lines or offer a priority pass to any individual as our attractions are not properly and efficiently equipped for it.